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Terms & Conditions

Ordering & Delivery

All prices quoted on our website are inclusive of VAT for the United Kingdom currently at 20%.

Prices shown do not include delivery. Delivery where applicable, costs will be added on at the checkout.

  • Free Delivery on most items * exclusions below.
  • Livestock £24.99 up to 15kg specialist licenced courier service next day by 12.00.  Should you wish to order 1-2 small frags call us as we can ship via a next day Royal Mail Service if preferred at reduced cost.
  • Fragile pallet £74.99  We will contact you to arrange a day for shipping.
  • Vivarium Shipping £54.99 – glass pallet service from supplier – Next working day delivery.

We currently only offer delivery within the mainland UK, central Scotland, Scottish borders BT postcodes. For any information required for deliveries outside of the UK please contact us first.

Payment of the goods and delivery charges must be made in full before any dispatch of goods will take place.

We (the seller) reserve the right to amend the price and specification of any advertised item.

Pictures used on the website are for illustration purposes only. The packaged item may differ slightly.

Minimum order

We do not have a minimum order, so feel free to order as little or as much as you like.

Payment

We offer secure payment using PayPal or Worldpay and accept all major credit/debit cards (excluding American Express).

Delivery

All our deliveries are sent on a next working day service where ever possible on stock items, and between 4-10 days if ordered in for dispatch.  We will notify you if it is outside these times.  We cannot accept responsibility for delivery delays due to third party couriers and delivery charges will not be refunded on any occasion.

Secure courier delivery anywhere mainland UK, central Scotland, Scottish borders BT postcodes and Royal Mail signed for is charged at:-

  • Free Delivery on orders * exclusions below.
  • * Livestock Delivery is £24.99.  No free delivery is offered on livestock due to the specialist timed delivery requirements.
  • * Livestock orders are separate to any dry goods ordered therefore postage cannot be shared.   We use a specialist livestock courier service.  Should you wish to order 1-2 small frags call us as we can ship via a next day Royal Mail Service if preferred.
  • * Fragile pallet is £24.99 charge added to products that can not be delivered without a pallet rate being added, due to the fragile nature.  Local to Dartford store pick-up is available on these items.
  • * Vivarium shipping £54.99 this will allow the product to be shipped direct on a guaranteed glass service

You must inspect the delivery and inform us of any damage within 4 hours of receipt. Please inform us by telephone or email (must contain a contact number) we will discuss what happens next, we may need photographic evidence.

Please do not sign for goods unless you are satisfied with the condition, if the packaging appears damaged please check the product before signing.

Returns

We do not accept returns on livestock. Please read through our information on livestock and call us if you are unsure of a purchase and its suitability for your aquarium.

Dry Good Purchases

If you wish to return an item this must be done within 14 days of receipt. We will issue a refund for the original amount within 14 days of receipt as long as the product fits with our return policy. You are responsible for the cost of return postage and we recommend proof of postage as we are not liable for any loss of the returned product.

Return Policy To be accepted back an item and its packaging must be in new and unused condition. Products returned with damage, damaged packaging or parts missing will not be accepted, and you will be required to pay for the return postage back to you. We reserve the right to reduce the amount of money refunded for goods returned which show evidence of use.

Under no circumstances shall the Company be liable for any loss or damage arising from transport which is out of our control.

If you are unsure please call us.

Electrical Equipment

Should a product appear faulty please contact us first. Some products emit noise as part of their operating. If anything does not appear correct we will talk it through with you and contact the manufacturer if necessary to determine what to do. Should a product have to be returned under the manufacturer’s warranty you must contact us before sending and you may have to pay for the return postage.

Livestock Delivery

Livestock delivery is via APC or other specialist Courier priority by 12am next day, charged a flat rate of £24.99 per box irrespective of the amount ordered. Livestock orders are separate to any dry goods ordered therefore postage cannot be shared.

Delivery dates must be scheduled with Living Reef Aquatics, we do not send out any unannounced or unscheduled livestock.

We will normally contact you by telephone or email within 24-48hrs of the order being placed (please make sure that we have enough contact details for you, including a telephone number) to discuss delivery dates.

Orders must ship within 2 weeks of the order date. If you cannot take delivery or your order within this 2 week window, after this time no refund can be offered but we can offer you a credit note to used within 6 months. Once the date has been accepted by you no cancellation will be possible.

We guarantee live arrival but with regards to personal time and expenses due to unforeseen delivery delays and consequences, the person/persons is responsible.

All deliveries and collections must be signed for. You must be there at the first attempt of delivery for any guarantee to stand.

All our corals are healed for a minimum of 2 weeks after cutting, occasionally a coral may be deemed to need more time to heal before shipping, so please allow 2-8 days after ordering. In this instance we will contact you and let you know.

Living Reef Aquatics are happy to work with you regarding a delivery day that fits in with your busy schedule, should you require a different delivery day please contact us.  Living Reef Aquatics take great care of our prize corals. We only use a priority before 12 noon delivery service offered by APC Overnight or other specialist Courier.

  • Orders of livestock will be shipped on a Wednesday for delivery Thursday on a next day by 12 service.
  • Orders placed after Tuesday will be arranged for the following Wednesday unless discussed otherwise.
  • Saturday delivery can be arranged but will incur further costs please call for a price before ordering.
  • corals are packed in thick plastic bags, polystyrene boxes with outer cardboard for added strength. Heat packs are added when the conditions necessitate. Our methods have ensured a 99% success rate.

The areas covered by this service are as below; if you are outside of this area such as Scottish Highlands please contact us before ordering and we can advise alternative times.

Before 12 noon Areas covered: mainland UK, central Scotland, Scottish borders BT postcodes

Worried about the water conditions in your aquarium? Are your levels ok for the frags or corals that you want to purchase? Read our ‘aquarium school’ tips for advice or arrange water testing in our retail store in DA1. Outside of DA1 areas send us a water sample by post to;

Living Reef Aquatics – 125 Dartford Road – Dartford – Kent – DA1 3EN

And we will email you back the results.

Guarantee

Our corals are healthy and as described at the time of packing. What you see is what you get on all our frags or corals offered (WUSIWYG) unless stated that it is a stock picture and may vary, but, we cannot guarantee exact colour matches as computer monitors will vary. Lighting also plays a big part in the colour of corals, or their appearance to us. Our corals are kept under a mixture of LED lighting.  If you are unhappy with the results from your lighting we are more than happy to advice you.

Photographs are taken using a smart phone, Canon camera or Nikon camera. Photos will not be photo shopped or altered from their original apart from sizing.

Our corals are packed in thick plastic bags, polystyrene boxes with outer cardboard for added strength. Heat packs are added when the conditions necessitate. Our methods have ensured a 99% success rate.

Please follow our acclimatisation procedure, and ensure that you place the coral in a low position in the aquarium for one to two weeks before moving to allow it to acclimate to your lighting and conditions.

ACCLIMATISE/ACCLIMATE

Please ensure that all water parameters are excellent to good levels

All corals must be floated immediately on arrival for 30-40 minutes.

SPS corals are incredibly delicate and are susceptible to changes in water chemistry (salinity, KH, calcium, magnesium and temperature)

Place new corals in lower light on arrival and introduce them to the light gradually.

WATER CONDITIONS

TEMPERATURE: 24C – 27C

SALINITY: 1.023 – 1.025

CALCIUM: 400 -450

DKH: 7 – 10

PH 8.1 – 8.4

In the rare occasion that your coral or corals do not survive the journey you will receive a credit to be used for another order. The credit will be valid for 6 months. You must advice us of DOA corals within 2 hours of delivery! with photo evidence of the dead coral in the bag as it arrived, and in some rare circumstances we may ask for the skeleton to be returned to us before issuing the credit.

If a DOA is suspected please still float the coral to ensure that it has been given every chance of survival.

There is no refund on shipping unless the courier has failed to deliver on time and has issued Living Reef Aquatics with a refund.

Shipping will re-apply if a replacement coral is requested.

We do not accept returns on livestock.

When making a purchase of livestock it is assumed that the customer has intermediate to advanced reef keeping experience. Living Reef Aquatics are not responsible for errors in acclimation, care, such as, water chemistry, incorrect lighting, flow rates, temperature, incorrect salinity or aggression between species of coral. If you are unsure please contact us, we are more than happy to offer help.

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